Making the Order
Is there a minimum order value for deliveries?
Yes, a minimum order of $49.99 is required for deliveries anywhere.
Is there a limit to the number of items I can add to my order?
No, feel free to order as much as you'd like!
Who can I contact for help with my order?
You can contact either the store directly at 973-675-4502 or a customer support agent at 201-GO-HALAL (201-464-2525) for help with placing an order or with an existing order.
After the Order
Is there a cut-off time for modifying or canceling my order?
Orders cannot be edited online after placement. Call the store for assistance, but changes cannot be guaranteed.
What do I do if I entered the wrong information on my order?
Contact our customer support agents at 201-GO-HALAL (201-464-2525) to let them know the error and they'll make sure to fix it.
Substitution Questions
How are substitutions handled?
Substitutions are allowed on a majority of our Halal Meat Plans, but they come with limitations.
Each Halal Meat Plan has a substitution limit and you can only swap a poultry product for another poultry product and a red meat product for another red meat product. For example, you can switch lamb chops for more steak, but you cannot switch chicken wings for more steak. You are also not guaranteed to receive the same weight. Instead, we substitute based on the value of the item you don't want.
Can I provide substitution instructions?
Yes, you can let us know your substitutions in the order instructions section of your cart.
Store Pickup Questions
Can someone else pick up my order?
Yes, someone else can pick up your order. Ensure they have the necessary order details.
Where do I go in the store to pick up my order?
Follow the pickup signage or ask store staff for directions
What happens if I miss my pick-up time?
Contact the store as soon as possible to reschedule your pickup.
Can I bring reusable bags for pickup?
Yes, reusable bags are welcome.
Can I tip the grocery pick-up associate?
Tipping is not required but appreciated.